Complaints Policy
If something about your experience with Roof Replacement Rockford IL went wrong, we want to hear about it. This page explains how to raise a concern about the site or the referral, and where to turn about a roofer's work in Rockford, Illinois.
Prefer to talk? Call now(815) 555-0162Complaints about us. Call (815) 555-0162 or use the contact page. Tell us your name, the date of your request, and what happened. Examples include a roofer never calling, your details being used in a way you didn't expect, or wrong information on a page.
What we do next. We look at how your request was handled, fix any error on this site, and tell you what we found. If you ask, we will not pass any further requests from you to that roofer.
Complaints about a roofer. The roofer is an independent business, and your contract is with that roofer, so raise problems with the work, price or warranty with the roofer first and keep everything in writing. You can also contact IDFPR, which licenses Illinois roofers, at 1-888-473-4858. Permit and inspection questions go to your city or village building office.
Things to report right away. Tell us if a roofer referred through this site offered to pay or rebate your insurance deductible, which Illinois bans under 815 ILCS 513/18(b), or offered to represent you on an insurance claim, which 513/18(i) does not allow.
Last updated October 2, 2026.